FAQ
Popular questions and their answers regarding visiting Stoney Cove.
How many divers or swimmers can I buy tickets for?
You can only buy tickets for yourself on your own account. Each diver or swimmer must agree to accept the site terms and conditions for themselves or their child
Can I have a refund if I can't attend or transfer my ticket to another person?
No, however we will issue a credit to your account, less an admin charge if you contact us at least 24 hours before the date of the ticket. Contact us here.
How can I register an account for my child if they don't have their own email address?
You can create a free email account with outlook, yahoo, gmail or an email provider of your choice.
Alternatively, you can use an email alias or plus (+) address for your email. Here are links to guides on how to do this for the major email providers:
Can I transfer my ticket to another day?
No, however we will issue a credit to your account, less an admin charge if you contact us at least 24 hrs before the date of the ticket. Contact us here.
How many divers will be at Stoney Cove
The numbers of divers and swimmers across each day will be regulated to suit changes to weather, demand, temperatures, congestion, site projects and other considerations to ensure a safe and enjoyable environment.
What times will you be open?
We will be open from 8.30am each day (including Saturday and Sunday).
Will the rescue boat and crew be on standby?
Yes, a rescue boat with First-aid oxygen will always be on standby while the water is open.
What days are you open?
We are open 7 days each week, Monday through till Sunday.
Can I refill my cylinder?
Yes, we are filling Air up to 300bar, as well as Nitrox and 100% Oxygen (on presentation of a suitable qualification)
Will the shop be open?
Yes, the shop is fully open.
Will hire kit be available?
We have a full range of hire kit to a high standard available including drysuits and computers – please call the Dive store to book on 01455273089. You will need to bring a suitable qualification or if under instruction, your instructor will need to be present on the day to hire equipment.
For weekend requirements, we strongly recommend booking equipment in advance.
Will Nemo's Bar be open?
Yes, Nemo’s is open for takeout, restaurant and bar. Both, outside and inside.
Are there toilets and places to change?
Yes, these will be open throughout the day and will close shortly after the water is closed. Showers are available at a cost of 20p.
Can I bring students and teach?
Yes you can. You can reserve a space for your school vehicle and book your student tickets directly by creating a school account here